Terms and Conditions

Last updated: September 28, 2026

These Terms and Conditions (“Terms”) apply to Appointment Air LLC, a Wyoming-registered limited liability company operating under the name “Appointment Air” (“we,” “us,” or “our”). Appointment Air is an information technology service for customer-initiated inbound appointment booking, rescheduling, and conversational assistance.

1. Service description

Appointment Air provides AI-powered appointment assistance through natural, human-like voice responses and clear, empathetic guidance for appointment-based businesses and service providers. Its software responds to customer-initiated booking requests, presents available times, and helps set new appointments or reschedule existing bookings. Optional SMS follow-ups may relate to those requests.

Appointment Air is an appointment assistance and software automation service. It is not a medical provider, emergency service, legal service, financial service, or substitute for direct communication with the business providing the appointment.

2. SMS follow-up program

Customers who initiate an appointment booking or rescheduling request may be directed by the business to use an SMS opt-in page for optional replies and follow-ups related to that request. Such messages may include available-time options, booking details, and rescheduling confirmations.

The business is responsible for arranging any real confirmation or follow-up through an active communication channel.

3. Opt-out and help instructions

Recipients can reply STOP to opt out of SMS messages. After opting out, the recipient should no longer receive SMS messages from that Appointment Air SMS program unless they opt in again or otherwise provide new valid consent.

Recipients can reply HELP for help. For appointment-specific questions, recipients should contact the business where the appointment was booked.

4. SMS opt-in

The Appointment Air SMS opt-in page asks for the business name, customer contact details, appointment information, email address, and optional SMS permission for replies or follow-ups to an inbound request. Currently, the page prepares a record locally in the browser without transmitting it to Appointment Air or the business. It does not itself schedule or reschedule an appointment.

SMS consent is optional and unchecked by default. A locally prepared opt-in record does not activate SMS follow-ups; the business must obtain any consent actually required before sending SMS follow-ups. Recipients can reply STOP to opt out or HELP for assistance.

5. Business-side use

Businesses and service providers are responsible for using Appointment Air for legitimate inbound appointment setting and rescheduling, entering accurate booking information, and respecting applicable customer communication preferences and consent requirements.

Businesses should not enter sensitive or unnecessary information into Appointment Air that is not needed for appointment setting or rescheduling purposes.

6. No guarantee of delivery or availability

Appointment Air depends on third-party hosting, voice assistance, SMS, email, database, and infrastructure services. We do not guarantee that every message, call, email, or notification will be delivered, received, read, or acted upon.

Businesses should maintain appropriate backup procedures for urgent, critical, or time-sensitive appointment communication.

7. Acceptable use

Appointment Air may not be used for spam, deceptive communications, unlawful communications, marketing without consent, harassment, fraud, age-gated content, lending or loan offers, or any communications that violate applicable laws, carrier rules, or communication platform policies.

8. Privacy

Our handling of information is described in our Privacy Policy.

9. Changes to the service or terms

We may update Appointment Air or these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date.

10. Contact

For questions about Appointment Air or these Terms, contact: appointmentair@gmail.com. For business-related enquiries, contact: admin.appointmentair@gmail.com.

For written correspondence, you may mail Appointment Air LLC at our mailing address: 1750 N Bayshore Dr, Miami, FL 33132.